12 HOUR CANCELLATION POLICY


Cancellation of Private or Duet sessions or of Group Equipment classes must be made at least 12 hours in advance to avoid being charged.  If the instructor has availability, you can reschedule for the same day at no charge. 


To cancel, please use the MindBody website or the MindBody app.  You can also call the Office at (203) 335-1987 during Office hours (Mon - Fri 9 AM - 4 PM).  Outside those hours, please email us at blackrockpilates@gmail.com (especially weekends).


Here's an idea...If you can't make it to your appointment, and you don't want it to go to waste, send a friend in your place!


INCLEMENT WEATHER POLICY


Our staff diligently keeps up-to-date on the weather to notify you of cancellations as soon as possible. Your safety is our priority!  In the case of inclement weather, the cancellation policy does NOT apply. 


To find out if there have been any class cancellations, visit our website to check class status.  You can also visit our Facebook page for up-to-date information.


If we are open but you do not feel comfortable driving, please send us a quick email to let us know.